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Regulatory Information

Truck Quote is a trading name of Towergate Underwriting Group who are authorised and regulated by the Financial Conduct Authority. Towergate along with its subsidiary companies believes in protecting the personal information that you provide us with.

Towergate Insurance is a trading name of Towergate Underwriting Group Limited, registered in England with company number 4043759.

Registered Address: 4th Floor, 1 Minster Court, Mincing Lane, London, EC3R 7AA. VAT Registration Number: 447284724.

Towergate Underwriting Group Limited is authorised and regulated by the Financial Conduct Authority. Our register number is 313250. This can be checked by visiting the FCA website. Towergate Underwriting Group Limited uses various other trading names. These can be viewed by visiting the registered trading names section of the FCA Website.

Complaints publication report

Firm name: Towergate Underwriting Group Limited

Period covered in this report: 1st July 2014 to 31st December 2014

Brands/trading names covered: The trading names covered by this report can be found on the FCA Register by clicking on the following link: FCA Website

The FCA require us to report to them the number of complaints we deal with, the percentage of complaints we close within 8 weeks and the percentage of complaints we uphold. This information is contained in the table below, for the period 1st July 2014 - 31st December 2014.

This table belongs to DISP 1.10A.2R. (This can be found in the FCA Handbook on the FCA Website)




Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks (%)

Closed complaints upheld by firm (%)

Banking and credit cards

n/a

n/a

n/a

n/a

Home finance

n/a

n/a

n/a

n/a

General insurance and pure
protection

619

657

80.1%

45.4%

Decumulation, life and
pensions

n/a

n/a

n/a

n/a

Investments

n/a

n/a

n/a

n/a

Credit-related

n/a

n/a

n/a

n/a

Our objective is to provide a high standard of service to our customers at all times. However, we recognise that things can sometimes go wrong. When this occurs, we are committed to resolving matters promptly.

Your feedback

We are always keen to get feedback from our customers. If you would like to let us know about your experience as a Towergate customer, visit the Contact us section of this website and see how you can get in touch.

Towergate Insurance is a trading name of Towergate Underwriting Group Limited, registered in England with company number 4043759.

Registered Address: 4th Floor, 1 Minster Court, Mincing Lane, London, EC3R 7AA. VAT Registration Number: 447284724.

Towergate Underwriting Group Limited are authorised and regulated by the Financial Conduct Authority. Our register number is 313250. This can be checked by visiting the FCA Website.

Towergate Underwriting Group Limited uses various other trading names. These can be viewed by visiting the registered trading names section of the FCA Website.

Folgate Insurance Company Limited - Employers' Liability Register.

Download the employers' liability register

Folgate Insurance Company Limited (FICL) have potential liability for policies under which UK commercial lines employers' liability cover has been provided to employers and which commenced or expired between 01/01/1991 and 18/06/2003 and in respect of which no claims were made on or after 1 April 2011. However, FICL are not required to make details of those policies available in this register under FCA rules. Enquiries may be made about these policies by individual claimants, their authorised representatives, or insurers or their insurance intermediaries, with potential claims by contacting Mr C De Pledge at Folgate Insurance Company Limited, Sandersley House, Upton Road, Poole, Dorset, BH17 7AG.

*Premium Credit Limited - Regulatory Information

We primarily use Premium Credit Limited (PCL) to provide finance to Towergate customers**. We may receive a commission for introducing customers to them. Your personal information and the bank details you provide to us will be passed to them and they will contact you via email or text and send PDF or word documents. Credit is subject to status and they may use a credit reference agency that leaves a record of the search or other information about you to carry out credit and anti-money laundering checks, they may also make credit assessments based upon any previous payment history you may have had with them.

**A small part of our business also introduces credit to Close Premium Finance where PCL are unable to provide the finance.